Safety in our Operations
Training is the cornerstone of safety in UPS’s global operations. Last year, we invested more than US$175 million on safety training and nearly 3.8 million hours of safety training for employees. Each year, 90 different types of formal UPS safety training courses are taught worldwide.
Positions in our operations – sorting, loading and delivering packages – involve physical labor. To prevent injuries, we provide comprehensive safety training to employees to equip them with the knowledge, methods and tools necessary to work safely.
That said, UPS does more and works harder to reduce injuries than almost any company of its size. Here are a few examples:
Comprehensive Health and Safety Process (CHSP)
The CHSP was developed in 1995 to protect and improve the health and safety of UPS employees. There are now more than 3,700 CHSP committees at UPS facilities around the world. The committees consist of non-management employees (drivers and package handlers), supported by a management co-chair, who together, conduct facility and equipment audits, perform work practices and behavior analysis, conduct training and recommend work process and equipment changes.
For the past five years, CHSP helped reduce lost workdays due to injuries by over 60 or percent, making sustained improvements each year. To learn about local committees and their best practices for safety view the UPS Safety Committees Fact Sheet.
Facility and Equipment Improvements
Over the past five years, more than 40 individual design improvements have been made by UPS engineers to the company's buildings, vehicles and equipment to help make the physical job of moving 16 million packages a day less onerous.
Some of those improvements include:
- Widening of the door in our 65,000 package cars
- Ergonomic design of hand trucks and handheld computers used by drivers
- Layout of new buildings to include “no lift” work areas where packages are pushed or pulled instead of lifted to get them on their way, and many more.
Some of these ideas came directly from drivers and package handlers through focus group meetings and employee committees.
Our new facilities utilize state-of-the-art automation technology to reduce the need for employee handling. Extendible, variable height load and unload equipment reduces the energy employees use to load and unload trailers.
Safety on the Road
Let’s face it, driving can be a dangerous task. Our attention is often lured away from the road by our phone, children, and thoughts of dinner, any number of things. Even if we’re focused on the road ahead, what about those drivers next to or behind us? Unsafe drivers are everywhere. However, UPS drivers are trained to be safe, no matter what is happening around them.
UPS has been committed to the safety of its drivers and the public for decades and has developed industry-leading safety training programs and safety equipment.
How did our drivers get to be so safe? One reason for our outstanding record - UPS’s certified management trainers who train that massive group on an annual and periodic basis.
- UPS tractor-trailer drivers receive 80 hours of classroom and on-the-road training before operating equipment.
- Delivery drivers undergo an intensive six-day training program, including 20 hours of behind-the-wheel and classroom training, plus periodic training rides through their evaluation period.
- UPS drivers globally receive annual safety training rides and follow-up training in the event of an avoidable accident.
- UPS recognizes the achievements of safe drivers through the Circle of Honor and Safe Driving Hall of Fame programs, awarding drivers who have no avoidable accidents during the course of their work.