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Best Practices Toolbox
Below you'll find tools designed to more effectively manage volunteers and produce measurable results for communities in need.
Planning for Volunteers in Literacy: A Guidebook UPS has supported National Center for Family Literacy (NCFL) since 1995 to provide successful solutions to challenges faced by individuals and by family literacy programs. Through the most recent grant, NCFL developed The UPS Family Literacy Volunteer Academy and Toolkit to provide tools to literacy programs and volunteer tutors across the country. The toolkit was tested and confirms the efficacy of utilizing volunteers in family literacy programs. It was released at the annual NCFL conference in March 2006.
In June 2004, The UPS Foundation and The World Association of Girl Guides and Girl Scouts (WAGGGS) began a partnership to develop, or in some cases expand, volunteer opportunities or promote knowledge sharing of three of its member organizations - Guias de Mexico, Girl Guides of Malaysia and Hong Kong Girl Guides. UPS provided the World Bureau of WAGGGS a three-year grant to: increase awareness and engagement in volunteering; increase capacity to recruit, train and manage volunteers to enhance or expand services; and create a successful model that can be replicated in other countries.
A Guide to Investing in Volunteer Resources Management: Improve Your Philanthropic Portfolio The UPS Foundation, the Association for Volunteer Administration (AVA) and the Points of Light Foundation (POLF) worked together to develop and publish a guide for funders of nonprofit organizations. The publication, "A Guide to Investing in Volunteer Resources Management: Improve Your Philanthropic Portfolio," encourages businesses, corporate foundations and other grantmakers to strengthen the capacity of their nonprofit partners to more effectively manage volunteers. More than 50 grantmakers, nonprofit leaders and corporate executives, including representatives of the Ford Foundation, the W.K. Kellogg Foundation, the Council on Foundations and The Peter F. Drucker Foundation for Nonprofit Management, were interviewed to establish best practices, strategies and checklists that will assist funders and nonprofits improve the efficient involvement of volunteers. 1998 2004
Preventing a Disaster Within the Disaster: The Effective Use and Management of Unaffiliated Volunteers In 2002, The UPS Foundation in partnership with the Points of Light Foundation and the Federal Emergency Management Agency convened the National Leadership Forum on Disaster Volunteerism, and subsequently produced a report entitled, Preventing a Disaster Within the Disaster: The Effective Use and Management of Unaffiliated Volunteers (619 Kb) The report provides specific information on preparing for a disaster – from developing a preparedness checklist with real examples, to assembling a volunteer reception center "go kit." It also provides steps for creating essential communication tools needed to bring the media on board in a crisis. The report points out the critical need for effective volunteer management ? from freeing up first responders to maximizing future volunteer efforts on behalf of those involved. Since its publishing, The UPS Foundation has supported the National Voluntary Organizations Active in Disaster (NVOAD) Volunteer Management Committee to prioritize and address many of the recommendations made in the report. Based on broad input, the NVOAD committee released national principles on managing unaffiliated volunteers in late 2004. Managing Spontaneous Volunteers in Times of Disaster: The Synergy of Structure and Good Intentions (446 Kb)
Tools from Organizations Funded by The UPS Foundation The UPS Foundation is extremely proud of our not-for-profit partners and looks to share some of their "best-in-class" volunteer training and recruitment models with you. We support organizations' efforts to create programs that contribute to healthy, vibrant communities. In this section, we include resources and tools produced by grantees in our Volunteer Impact Initiative (1998-2004), one of the primary ways UPS supports effective volunteerism. Big Brothers Big Sisters of America
The implementation guide and recruitment brochure for the initiative are included here.
Here we provide a program overview, which describes how you can create and replicate this program in your community.
Junior Achievement: First Class Project
Visit the Site-Based Coordination section of the Junior Achievement website for examples of tools and resources used to assist with volunteer recruitment efforts.
National Park Foundation: Volunteer Senior Ranger Corps
Included here are several tools developed to recruit and train volunteers for the Volunteer Senior Ranger Corps including:
Salvation Army: Think Volunteer
The Trainers Guideline for the volunteer management training is included here. |
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The UPS Foundation created this Best Practices Toolbox to help nonprofit organizations exchange successful practices and tools. We want to share the best strategies and models available, and encourage the replication of them throughout the nonprofit community.
Through the National Mentor Mobilization Initiative, Big Brothers Big Sisters of America ("BBBSA") is partnering
with the Alpha Phi Alpha Fraternity ("Alpha") in a program to engage more African-American men as mentors to
boys. The two national partners disseminated the Alpha/BBBSA Implementation Guide to all 700 Alpha and 500 BBBSA chapters
to assist with replicating this mentoring model. Because of the success of the program, BBBSA looks to create 50 additional
partnerships and up to 1,000 volunteer matches next year.
The Citizen Academy trains and inspires leaders to take ownership of and tackle social problems in their communities through
service. The initiative broadens civic engagement to mean more than just voting by encompassing volunteering, public
policy, advocacy and community action. City Cares affiliates partnered with 288 community-based
organizations, corporations, and government offices to deliver training sessions and provide service opportunities for
participants who completed 174 service projects in their local communities, which in turn created 17,400 volunteer
opportunities for other individuals.
Junior Achievement and the National Council on Economic Education train teachers to recruit volunteers for Junior Achievement
programs and incorporate economics education in their classroom curricula. A total of 484 teachers attended workshops over
the course of the grant period. These teachers recruited 3,626 volunteers, reaching approximately 87,024 students (exceeding
the project goals of 3,000 volunteers and 75,000 students). Both organizations have benefited from this newfound ability to
provide teachers with a better understanding of economics education and the valuable skills required to recruit volunteers
more effectively. In addition, the grant significantly strengthened the relationship between the two organizations, paving
the way for continued collaboration toward a mutual vision of financial literacy.
The National Park Foundation is partnering with the Environmental Alliance for Senior Involvement and the National
Park Service to develop and implement the Volunteer Senior Ranger Corps ("Corps"). The purpose of the Corps is to
recruit senior citizen and youth volunteers to undertake joint conservation activities and broaden awareness of natural
resources. As part of an internal strategic planning process, The National Park Foundation developed a new mission and four
program areas - one of which focuses on volunteerism as a means to create lasting relationships between people and their
national parks. In a six-month period, 406 volunteers participated in volunteer conservation activities at seven national
parks.
The Salvation Army partnered with the Points of Light Foundation to develop Think Volunteer - a volunteer management
training program that works to increase community and mentoring services for single parents and children. Through this
partnership, they developed a Trainers Guideline to assist trainers to implement the Think Volunteer modules and deliver
the training in four Salvation Army territories. In total, 38 volunteer administrators participated in the
training seminars. In the future, Salvation Army hopes to partner with other agencies to apply and/or modify the training
to their respective organization's work.
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